FAQ
Orders and shipping
How much is shipping?
Standard Shipping is FREE on all orders. Express Shipping is $15.00.
How long will my order take?
Orders are processed within 1–3 business days. Standard Shipping is then delivered in 3–5 business days, and Express Shipping in 1–2 business days. Your shipping cost and estimated delivery date are shown at checkout before you pay.
Where do you ship from?
All orders ship from our location at 2087 Davis Mill Rd, Trenton, KY 42286, United States.
Where do you ship to?
The 50 U.S. states and Washington, D.C. We don't ship to U.S. territories or outside the United States.
Will I pay customs or import fees?
No. Orders ship within the United States, and the total at checkout (items, shipping and sales tax) is the full amount you pay.
How do I track my order?
We email you a tracking number as soon as your order ships.
Sizing
How do I choose my size?
Check the size information on the product page. Where a size chart is provided, compare its measurements with a similar garment that fits you well. If you're unsure, email us before ordering and we'll help.
Returns and cancellations
Can I return an item?
Yes. You can return most items within 30 days of delivery if they are unused and unworn, with tags attached. Email hey@icon-sheridan.com to start a return. Returns go back to 2087 Davis Mill Rd, Trenton, KY 42286. See our Return Policy.
Who pays for return shipping?
We do if the item arrived damaged, defective or incorrect. For other returns, you pay the return shipping.
When will I get my refund?
Approved refunds go back to your original payment method within 5–7 business days of our approval.
Can I cancel my order?
Yes, within 12 hours of placing it, if it hasn't been packed or shipped. Email us with the subject "Cancel Order." See our Cancellation Policy.
About us
Who runs Icon Sheridan?
Village Reach LLC, a Kentucky limited liability company doing business as Icon Sheridan.
How can I contact you?
Email hey@icon-sheridan.com or call +1 722 346 2121, Monday–Friday, 9:00 AM–5:00 PM ET.