Contact information
We're here to help. Whether you have a question about an order, a product or a return, our team will get back to you as soon as we can.
Get in touch
Email: hey@icon-sheridan.com Phone: +1 722 346 2121 Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM ET (closed on weekends and U.S. holidays)
We aim to reply to emails within 1–2 business days.
Send us a message
You can also send us a message through our contact form at icon-sheridan.com/pages/contact-us. Please include your order number if your question is about an order.
Business information
Village Reach LLC (doing business as Icon Sheridan) 2087 Davis Mill Rd Trenton, KY 42286 United States
This is our business address. Please contact us before sending anything back. We will give you return instructions, and packages sent without contacting us first may be delayed.
Before you write
You may find a faster answer in our policies:
- Where is my order? See our Shipping Policy. Your shipping confirmation email contains your tracking number.
- Need to cancel or change an order? Email us as soon as possible, using the subject line "Cancel Order." See our Cancellation Policy.
- Want to return something? Email us with your order number, your name and the reason for the return. See our Return Policy.
- Package arrived damaged? Contact us within 7 days of delivery, with your order number and a photo.
- Privacy requests? See Your Privacy Choices and our Privacy Policy.
Helpful details to include
To help us answer quickly, please include:
- Your order number
- The name and email address used for the order
- A short description of your question or issue
- Photos, if there is a problem with a product or package