Shipping policy
Icon Sheridan (icon-sheridan.com), operated by Village Reach LLC. Last updated: November 10, 2026
Thank you for shopping with Icon Sheridan. This policy explains where we ship, how much shipping costs, and how long it takes to receive your order. It should be read with our Return Policy, Cancellation Policy and Payment Policy.
1. Where we ship
We currently ship to addresses in the United States (the 50 states and Washington, D.C.). We do not ship to U.S. territories, including Puerto Rico, or outside the United States at this time.
2. Processing time
Orders are processed within 1–3 business days after you place them. Business days are Monday through Friday, excluding weekends and U.S. holidays. Processing time is separate from shipping time.
Orders placed before 5:00 PM Central Time (CT), Monday through Friday, begin processing the same business day. Orders placed after 5:00 PM CT, on weekends or on holidays begin processing the next business day.
3. Shipping options, costs and times
- Standard Shipping: FREE on all orders. Estimated delivery 3–5 business days after your order ships.
- Express Shipping: $15.00. Estimated delivery 1–2 business days after your order ships.
The shipping cost and estimated delivery date are always shown at checkout before you pay. Delivery times are estimates and can be affected by carrier delays, weather or other circumstances outside our control. We cannot guarantee a delivery date.
4. Taxes
Any applicable sales tax is shown at checkout before you pay.
5. Order tracking
When your order ships, we will email you a shipping confirmation with your tracking number. It can take up to a day for tracking information to update. If your tracking has not moved for several days, please contact us.
6. Shipping address
Please check your shipping address carefully before you place your order. If you need to change an address, contact us right away (see our Cancellation Policy). Once an order has shipped, we cannot change the address. If a package is returned to us because of an incorrect address or because it was not claimed, we may need to charge for reshipping.
7. Damaged, lost or missing packages
If your package arrives damaged, please contact us within 7 days of delivery at hey@icon-sheridan.com with your order number and a photo of the damage. If your tracking shows an order as delivered but you did not receive it, please check around your property and with neighbors, then contact us. If your order has not arrived after the estimated delivery window, contact us and we will investigate with the carrier.
8. Changes to this policy
We may update this Shipping Policy from time to time. The "Last updated" date shows when it last changed. The version in place when you place an order applies to that order.
9. Contact us
Village Reach LLC (doing business as Icon Sheridan)
Email: hey@icon-sheridan.com
Phone: +1 722 346 2121
Address: 2087 Davis Mill Rd, Trenton, KY 42286, United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET