Cancellation Policy

Icon Sheridan (icon-sheridan.com), operated by Village Reach LLC Last updated: November 1, 2026

We know plans change. This policy explains how to cancel or change an order with Icon Sheridan. It should be read with our Shipping Policy, Return Policy and Payment Policy.

1. Cancelling an order

You can request to cancel an order within 12 hours of placing it, as long as it has not yet been packed or shipped. Because we work quickly to get orders out the door, we cannot guarantee a cancellation after that window.

To request a cancellation:

  1. Email us at hey@icon-sheridan.com as soon as possible.
  2. Use the subject line "Cancel Order" and include your order number and the email address used at checkout.

We will confirm by email whether your order was canceled. Please don't assume an order is canceled until you receive our confirmation.

2. Orders that have already shipped

Once an order has shipped, it can no longer be canceled. When your order arrives, you can return it for a refund under our Return Policy if it is eligible. We cannot intercept packages that are already with the carrier, and a request to redirect or stop a shipment is not guaranteed to succeed.

3. Changing an order

If you want to change your shipping address, size, color or items, contact us right away at hey@icon-sheridan.com. We will try to make the change if the order has not yet been processed. If we can't, we may cancel the order so you can place a new one. Please check your shipping address carefully at checkout, because we are not responsible for orders delivered to an incorrect address that you entered.

4. Refunds for canceled orders

If your cancellation is accepted, we will refund the full amount you paid, including taxes and shipping, to your original payment method. Refunds are usually issued within 3–5 business days, but it can take your bank or card issuer several more business days to show the credit on your statement.

5. Cancellations by Icon Sheridan

We may cancel or refuse an order, in whole or in part, if:

  • An item is out of stock or no longer available
  • There is an error in the product description or price (see our Payment Policy)
  • We cannot verify your payment or suspect fraud or unauthorized use of a payment method
  • We cannot deliver to the address provided
  • We suspect the order breaks our Terms of Service

If we cancel your order, we will notify you by email and refund the full amount you paid to your original payment method.

6. Subscriptions

We do not currently offer subscriptions or recurring orders. If we add them in the future, we will explain how to cancel them at the time of signup.

7. Changes to this policy

We may update this Cancellation Policy from time to time. The "Last updated" date shows when it last changed. The version in place when you place an order applies to that order.

8. Contact us

If you have questions about canceling or changing an order, contact us:

Village Reach LLC (doing business as Icon Sheridan) Email: hey@icon-sheridan.com Address: 2087 Davis Mill Rd, Trenton, KY 42286, United States Support hours: Monday–Friday, 9:00 AM–5:00 PM ET Phone: +1 722 346 2121