Refund policy

Icon Sheridan (icon-sheridan.com), operated by Village Reach LLC Last updated: November 1, 2026

We want you to be happy with your order. If something isn't right, this policy explains how to return it. It should be read with our Shipping Policy, Cancellation Policy and Payment Policy.

1. Return window

You can return most items within 30 days of delivery for a refund, as long as they meet the conditions below. Requests made more than 30 days after delivery cannot be accepted.

2. Conditions for returns

To be eligible, items must be:

  • Unused and unworn, in the same condition you received them
  • In their original packaging, with all tags, labels, accessories and manuals included
  • Free of damage, stains, odors and signs of use

We may refuse or partially refund returns that show use, damage or missing parts that were not caused by us.

3. Items we cannot accept back

The following cannot be returned unless they arrive defective or damaged:

  • Gift cards
  • Items marked "final sale" or "non-returnable" at the time of purchase
  • Items that, for hygiene or safety reasons, are unsealed or have been used

4. How to return an item

  1. Email us at hey@icon-sheridan.com within 30 days of delivery.
  2. Include your order number, the name on the order, the item(s) you want to return and the reason.
  3. We will reply with return instructions and the return address. Please do not send items back before we reply, because returns we don't recognize may be delayed.
  4. Pack the item securely and ship it with tracking. Keep your tracking number until your refund is complete.

5. Return shipping costs

  • If the return is because the item arrived defective, damaged or incorrect, or because of our error, we will cover the return shipping cost and send you a prepaid return label.
  • For other returns (for example, change of mind or ordering the wrong size), you are responsible for the cost of return shipping. Original shipping charges are not refunded.

6. Refunds

When we receive and inspect your return, we will email you to confirm the result. Approved refunds go back to your original payment method within 5–7 business days of our approval. Your bank or card issuer may need several more business days to show the credit. We refund the price of the item and any taxes paid. We do not refund the original shipping fee unless the return is due to our error.

7. Exchanges

If you need a different size, color or item, email us and we'll tell you whether it is in stock. The fastest way to exchange is often to return the original item for a refund and place a new order. We will confirm with you before shipping any replacement.

8. Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including the cost of return shipping if the item needs to come back.

9. Late or missing refunds

If you haven't received your refund after 10 business days, first check your bank account, then contact your card company, as it can take time to post. If you still have not received it, email us at hey@icon-sheridan.com.

10. Cancellations

To cancel an order that hasn't shipped, see our Cancellation Policy.

11. Changes to this policy

We may update this Return Policy from time to time. The "Last updated" date shows when it last changed. The version in place when you place an order applies to that order.

12. Contact us

Village Reach LLC (doing business as Icon Sheridan) Email: hey@icon-sheridan.com Phone: +1 722 346 2121 Address: 2087 Davis Mill Rd, Trenton, KY 42286, United States Support hours: Monday–Friday, 9:00 AM–5:00 PM ET